This error looks like it is specifically linked to bug in Microsoft’s Cumulative Security Update for Windows, which causes errors in memory management when using Java.

There is no “fix”, but I do think that there is a way around the issue.

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There is an issue that causes a crash within Finale 2008 on Vista in regards to articulations that draw vertically, specifically the Rolled Chord Articulation. Adding this articulation to your score will cause a hard crash as soon as you choose to save the document.

There is no fix for the issue at this time, but there is a work-around.

Follow these steps to add the rolled chord articulation into your score without crashing.

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This is a confirmed Vista Windows issue with tech support, but there appears to be a fix.

It looks like completing a compact installation of Finale (not Garritan) will reinstall the necessary files to allow the A update to take.

Just pop your Finale 2008 disc in your drive, and uncheck everything but Finale. Install.

If this fails, try uninstalling and reinstalling Finale completely and then reapplying the update.

This would seem like a fairly straight forward topic, but I actually receive a lot of questions about setting the actual on screen page size within Finale.  The reason there is such confusion is that there are three different areas within the Finale program that can control page size - well, three different areas that seem like they should control page size.

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It appears that an update was released for the Mac only, but was taken down from the website.

I called into tech support and they verified that they had found an issue with the installer and removed the update immediately to fix the issue.

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Well, quite possibly the cause of a Finale crash!

I was working on a file with a client today and he was getting a -2 error when trying to save the file as audio. I had heard of this before and asked him what the file’s name was:

“everything - nothing”, he replied.

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Had a client that ran into a little scanning issue today.

When Selecting Scanning:Smartscore Lite an error would pop-up that would read “An error that SSlite or one of it’s components are missing.”

We did a little search of the Finale Knowledge Base and found an article that not only provided us with the steps, but also with the .dll files necessary to fix the issue!

You can find the article here.

It looks as though a Windows Update may have been either corrupted or not installed, causing the issue. Luckily the replacement System32 file did the trick!

Though it sounds sinister, if you are receiving the Download Error message upon starting Finale, there is an easy fix.

The error itself is caused by setting Finale to automatically check for updates - but not having an active internet connection. When you launch Finale and it doesn’t find the active internet connection it gives the download error.

Follow these steps to fix the issue:

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